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Zendesk

Zendesk is a customer service platform that streamlines support and enhances customer engagement across channels.

__zlcmid

This cookie Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web…

__zlcprivacy

This cookie store visitor’s decision on CookieLaw

_answer_bot_service_session

This cookie stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer…

_help_center_session

This cookie stores unique session key for Help Center Functionality.

_zdsession_talk_embeddables_service

This cookie is used for load balancing.

_zdshared_user_session_analytics

This cookie is Used to track information about visits for analytics purposes.

_zendesk_authenticated

This is a flag set when a user is authenticated to display the most up to date content.

_zendesk_cookie

This cookie saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it.

_zendesk_nps_session

This cookie stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)

_zendesk_session

This cookie stores account ID, route for internal service calls and the cross-site request forgery token.

_zendesk_shared_session

This cookie is used for authentication and set to be anonymous

connect.sid

This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users…

help_center_data

This cookie stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so…

ZD-buid

This cookie is used to create a deviceId and track analytics events for pages that load a Web Widget on…

ZD-launcherLabelRemoved

If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message…

ZD-settings

This cookie stores a hash of settings so that we don’t keep sending requests to our backend.

ZD-store

This cookie ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page.

ZD-suid

This cookie is used to create a sessionId and track analytics events for pages that load a Web Widget on…

ZD-widgetOpen

This cookie maintains the open/closed state of the Web Widget across page visits.

ZD-zE_oauth

This cookie stores the authentication token once the user has been authenticated.Web Widget (Classic) offers pre-built API functionality for cookie…

zendesk_thirdparty_test

This cookie stores account ID, route for internal service calls and the cross-site request forgery token.

zte2095

This cookie is used to identify the domain/subdomain the Chat Widget is located on.